Add or activate a shop

Every shop you run on TracsConnect uses one “seat” from your subscription. New shops show up automatically once the Server Agent installed at that shop connects — you just need to activate them.

Activate a shop that’s already showing up

1. Open Setup > Billing.
2. Go to Shop Licenses.
3. Find the shop in the discovered list — it’ll show with an Activate button next to it.
4. Click Activate.

If you have an available seat, the shop turns on right away.

What if you don’t have an available seat?

Check the Available Seats counter at the top of Shop Licenses. If it’s at zero, click Buy Seat to open Manage Shops, increase the shop limit, and review the price-change preview before confirming. Subscription quantity changes are prorated; the preview shows any amount due or credit before you apply the change. After the update succeeds, return to Shop Licenses and activate the shop.

Why activation might be blocked

• No available seats. Buy a seat first (see above).
• The shop hasn’t been discovered yet. Install the Server Agent on that shop’s main computer — once it connects, the shop shows up here within a minute or two.
• The Server Agent isn’t connected. See Server Agent offline.
• Billing setup isn’t finished. If you haven’t completed your initial checkout, finish that first.