About TracsConnect
TracsConnect is the cloud companion to your NAPA TRACS shop management system. It brings your TRACS data into a modern dashboard you can use from anywhere, lets your customers book and pay online, and connects to the other tools your shop already uses.
Who this site is for
Section titled “Who this site is for”- Shop owners setting up TracsConnect for the first time.
- Managers setting up integrations, inviting staff, and pulling reports.
- Service advisors looking up “how do I do this?” answers without leaving the front counter.
What you can do with TracsConnect
Section titled “What you can do with TracsConnect”- See your shop from anywhere — every work order, customer, and vehicle, on your phone or laptop.
- Connect the tools you already use — Setmore, QuickBooks, your phone system, and more.
- Let customers book online — appointments come straight into TRACS with the right vehicle attached.
- Text your customers — confirm appointments, share inspection links, follow up after the work is done.
- Run shop reports — sales, profit margin, technician productivity, WIP aging — without rebuilding them every morning.
What this site is not
Section titled “What this site is not”This site covers using TracsConnect. If you need help with TRACS itself (the software running at your shop), contact NAPA TRACS support. For billing questions, see the Billing section.