Connection troubleshooting

Use this section when TracsConnect is signed in, but the shop connection does not look right.

Start here

1. Confirm the right shop is selected in the dashboard header.
2. Open Setup > Connections and review active connection status.
3. Check whether the Server Agent is online.
4. For workstation-aware features, use the affected TRACS workstation and check whether the browser shows a linked workstation session or a reconnect prompt.
5. Refresh the page after the local connection is restored.

Common symptoms

• Server Agent offline.
• Client Agent offline.
• Data looks stale.
• Shop not showing up.
• Workstation-aware features not working.
• What to check before contacting support.