Data looks stale

Data looks stale when TRACS has new information but the dashboard still shows an older view.

Quick checks

1. Confirm the right shop is selected.
2. Refresh the dashboard page.
3. Check whether the Server Agent is online.
4. Ask whether the TRACS change was saved or invoiced.
5. Wait a few minutes after a large batch of changes.

Where stale data shows up

• Overview cards.
• Reports.
• Work orders.
• Customer or vehicle records.
• Inventory.
• Portal or drop-off views.

Common causes

• The local connection was offline.
• The change was made moments ago.
• The work is still open or saved in a different stage than expected.
• The item belongs to another shop.
• The user is viewing a cached browser tab.