Troubleshoot

The key will not save

Symptom

The AutoVitals setup window shows an error or refuses to save.

Cause

The key may be missing, copied with extra spaces, or not valid for the selected shop.

Fix

1. Copy the key again from AutoVitals or your administrator.
2. Paste it into TracsConnect without extra spaces.
3. Confirm the selected TracsConnect shop matches the AutoVitals shop.
4. Save again.

When to contact support

Contact support if a confirmed key still fails to save.

A report does not appear

Symptom

An AutoVitals inspection exists, but TracsConnect does not show it.

Cause

The report may not match the connected shop or supported repair order workflow.

Fix

1. Confirm the repair order or customer context is the one linked to the inspection.
2. Try a known recent inspection report first.
3. Confirm the AutoVitals key belongs to the correct shop.

When to contact support

Contact support with the shop name and repair order number.

Reports stopped after working before

Symptom

AutoVitals reports used to appear, but now they do not.

Cause

The saved key may have been removed or rotated.

Fix

1. Open the AutoVitals setup window.
2. Confirm a key is saved.
3. Paste a new key if the old one was rotated.
4. Test with a known recent report.

When to contact support

Contact support if reports still do not appear after replacing the key.

When to contact support

Send support the shop name, repair order number, and whether the AutoVitals key was recently changed. Do not send the key.