How TracsConnect connects to TRACS
TracsConnect runs in the cloud, but your TRACS data still lives on your shop’s computer. Two small programs we install on your shop hardware bridge the two.
TRACS stays the home base
Section titled “TRACS stays the home base”TRACS is still where your shop’s records actually live — work orders, customers, vehicles, employees, parts. Your staff keeps doing the daily work in TRACS exactly like before. TracsConnect doesn’t move anything out of TRACS; it reads from TRACS and shows that data on a web dashboard, the customer portal, and your phone.
The two programs we install
Section titled “The two programs we install”The Server Agent is a small program on the shop’s main computer (the one running TRACS). It keeps a steady connection between your shop and TracsConnect so the dashboard always has fresh data.
The Client Agent is a smaller program that goes on each staff PC that needs the workstation-specific features — opening a specific work order in TRACS from the dashboard, that kind of thing. Most front-counter PCs need it; back-shop tablets and phones don’t.
What this means for staff
Section titled “What this means for staff”Service advisors and techs keep using TRACS for the core workflow. TracsConnect adds the things TRACS doesn’t do — viewing your shop from your phone, customer-facing portal and drop-off pages, texting, reports, role-based access, and setup screens — without changing how TRACS itself behaves.
If the connection drops
Section titled “If the connection drops”TRACS keeps running normally — your staff can write up tickets and invoice work like always. TracsConnect may show data that’s a few minutes stale, or temporarily hide features that need a live connection (like work-order browser actions). Once the Server Agent reconnects, everything catches up automatically.