How TracsConnect connects to TRACS

TracsConnect runs in the cloud, but your TRACS data still lives on your shop’s computer. Two small programs we install on your shop hardware bridge the two.

TRACS stays the home base

TRACS remains the system of record for core shop records such as work orders, customers, vehicles, employees, and parts. Your staff keeps doing the daily work in TRACS. TracsConnect securely transmits, processes, and—where a cloud feature needs it—stores the data required for the dashboard, customer apps, messaging, documents, and reporting. It does not replace the underlying TRACS workflow.

The two programs we install

The Server Agent is a small program on the shop’s main computer (the one running TRACS). It keeps a steady connection between your shop and TracsConnect so the dashboard always has fresh data.

The Client Agent is a smaller program that goes on each staff PC that needs the workstation-specific features — opening a specific work order in TRACS from the dashboard, that kind of thing. Most front-counter PCs need it; back-shop tablets and phones don’t.

What this means for staff

Service advisors and techs keep using TRACS for the core workflow. TracsConnect adds the things TRACS doesn’t do — viewing your shop from your phone, customer-facing portal and drop-off pages, texting, reports, role-based access, and setup screens — without changing how TRACS itself behaves.

If the connection drops

TRACS keeps running normally — your staff can write up tickets and invoice work like always. Some TracsConnect pages may continue showing the last synchronized data, while live queries and workstation actions can fail or become unavailable. After the Server Agent reconnects, refresh the affected page and confirm that recent TRACS changes have synchronized.