Client Agent offline
The Client Agent is a small program installed on each workstation. It supports features that depend on which TRACS workstation you are using, such as workstation-aware actions and live session tools.
What you may notice
Section titled “What you may notice”- A live TRACS feature is missing or disabled.
- The dashboard shows a prompt to reconnect the workstation session.
- The dashboard cannot detect the local workstation.
- Texting or work-order actions launched from TRACS do not open as expected.
What to check
Section titled “What to check”- Use the workstation where TRACS is open.
- Confirm the Client Agent is installed on that workstation.
- Confirm the workstation has internet access.
- Close and reopen the browser tab.
- If prompted, reconnect the workstation session.
If only one computer has the issue
Section titled “If only one computer has the issue”The Server Agent may be fine. Focus on the affected workstation: browser, Client Agent, login, and whether TRACS is open there.