Workstation-aware features not working
Some features need to know which workstation you are using. These features may be hidden or limited until the dashboard can confirm your workstation session.
Examples
Section titled “Examples”- Live work-order actions.
- TracsSync tools.
- Opening a customer texting window from TRACS context.
- Workstation-specific status updates.
What to check
Section titled “What to check”- Use the same workstation where TRACS is open.
- Confirm the Client Agent program is installed and running on that workstation.
- Confirm the browser is signed in to the correct TracsConnect account.
- Check that the shop selected in the dashboard matches the TRACS shop.
- Reconnect the workstation session if the dashboard prompts you.
If the feature still does not work
Section titled “If the feature still does not work”Try another workstation that is known to work. If the issue follows the user, check permissions. If the issue stays with the computer, check the Client Agent and browser on that workstation.