Native Booking
Native Booking is the built-in TracsConnect scheduling option. It lets customers request appointments through your customer booking page without sending them to another scheduling tool.
When to use it
Section titled “When to use it”Use Native Booking when your shop wants TracsConnect to manage:
- Customer-facing services
- Waiter and drop-off choices
- Booking windows and capacity
- Lead time and booking horizon
- Closed days, holidays, and partial blocks
- Customer and vehicle details collected during booking
Use AutoOps or Setmore instead when your shop already relies on those tools as the customer-facing booking surface.
Where it lives
Section titled “Where it lives”Native Booking is managed from Scheduling, not from a separate Integrations card.
Open Scheduling in the dashboard sidebar. In the Foundation step, choose TracsConnect Native as the booking profile. Native setup then uses the Scheduling sections for hours, services, capacity, policies, blocks, messages, preview, and activation.
What customers see
Section titled “What customers see”Customers choose one or more services, choose wait or drop-off when both are allowed, enter vehicle and contact details, pick an available time, add notes, and submit the request.
What to read next
Section titled “What to read next”- Start with Set up Native Booking.
- Review the customer booking flow.
- Keep Scheduling handy for the full Scheduling setup guide.