Customer experience

This section helps service advisors answer customer questions about the customer-facing parts of TracsConnect — what their customers see, how things work, and what to say when a customer calls confused.

Customer-facing areas

TracsConnect gives your customers three places to interact with your shop:

• The Customer Portal — where customers sign in to see their vehicles, repair status, work orders, recommended services, appointments, and documents.
• The Drop-Off Wizard — a step-by-step flow for customers leaving a vehicle, including after-hours drop-off and walk-ins without an appointment.
• QR codes and short links — printed codes and URLs that send customers directly to the portal or drop-off.

Read next

1. What customers see in the portal.
2. Customer sign-in and verification.
3. Approving work.
4. Drop-off experience.
5. QR code routing.