Contact support

We’re here to help. When you reach out, having a few details ready makes things faster.

How to reach us

• Email: support@tracsconnect.com
• Phone: during the day, your account manager is the fastest path. After hours, email is best.

What to include

The more we know up front, the quicker we can help.

• Your shop name (the one on your sign).
• What you were trying to do (“connect Setmore”, “sync an appointment”, “send a text”).
• What happened instead — even a one-sentence description helps.
• Screenshots if you have them. Phone screenshots are fine.

When something looks really wrong

If something looks broken — a page won’t load, a number looks way off, a customer’s information looks like someone else’s — write to us right away. Don’t worry about the “right” wording. We’d rather hear about it twice than not at all.