SMS, MMS, and RCS

TracsConnect keeps the message editor simple, but knowing the difference between message types helps when something isn’t working.

Type	What it means in the shop
SMS	A normal text message. Best for short updates, reminders, and links.
MMS	A text message with a photo attached. Use it when a picture of the damage or the work helps the customer understand what’s going on.
RCS	A richer messaging experience — can do extras like tap-to-reply buttons, if the customer’s phone and your phone service both support it.

How TracsConnect handles this

TracsConnect picks SMS by default. If you attach a photo, it automatically switches to MMS — but only if your phone service supports it. If it doesn’t, the image icon won’t show up in the editor at all.

RCS is a separate capability. If your phone service has it enabled, you’ll see an “RCS available” note at the bottom of the editor. RCS isn’t automatically used the way MMS is — it surfaces additional features (like quick-reply buttons in shop reports) when available.

If a feature isn’t showing in the editor, that means your current phone service doesn’t support it for that conversation.

Practical guidance

Use SMS for most messages. Use MMS when a photo makes the message genuinely clearer — not just as a habit. RCS extras show up automatically when they’re available; you don’t need to do anything special.