Shop not showing up

If a shop is missing, first decide whether it is missing for everyone or only for one staff member.

If it is missing for one staff member

Check the user’s shop access and role. Non-owner accounts can be limited to specific shops.

If it is missing for everyone

Check whether the shop is active in billing, whether the Server Agent has connected, and whether the shop has completed setup.

What to check

1. Open Setup > Billing > Shop Licenses. If the shop is Available, activate it using an available seat; only an Active shop is licensed for use.
2. Open Admin > Users and check the user’s shop access.
3. Confirm the shop server is online.
4. Confirm the Server Agent is connected.
5. Sign out and back in after access or activation changes.