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TracsConnect Help

Troubleshoot Native Booking

The native setup steps are missing

Symptom
Scheduling shows fewer setup steps than expected.
Cause
The shop is using AutoOps or Setmore as the booking profile, so native hours, services, and policies are hidden.
Fix
  1. Open Scheduling.
  2. Go to the Foundation step.
  3. Change Booking Profile to TracsConnect Native.
  4. Save the change.
  5. Refresh Scheduling if the native setup steps do not appear right away.

The scheduler will not activate

Symptom
The Activate online scheduler switch is disabled.
Cause
One or more required setup items still needs attention.
Fix
  1. Open Preview.
  2. Review the pre-flight checklist.
  3. Open the section named next to each incomplete item.
  4. Save the missing setting.
  5. Run the availability preview again.
When to contact support
Contact support if every pre-flight item is complete but the switch is still disabled.

Customers do not see any services

Symptom
The booking page opens, but the service list is empty.
Cause
No service is enabled for online booking, or the visible services are not saved yet.
Fix
  1. Open Scheduling > Services.
  2. Open each service that should be visible.
  3. Turn on Enabled for online booking.
  4. Confirm the customer-facing name and duration.
  5. Save the service.

Customers do not see any available times

Symptom
The customer can choose services, but the time picker has no available slots.
Cause
Hours, booking windows, lead time, capacity, blocks, or service duration may leave no bookable time.
Fix
  1. Open Scheduling > Preview.
  2. Run an availability preview for the affected service.
  3. Review public booking windows and capacity.
  4. Check minimum lead time and booking horizon.
  5. Check closed days, holidays, and partial blocks.
  6. Adjust the service duration if it is longer than the shop can book online.

The wait or drop-off choice does not appear

Symptom
Customers are not asked whether they will wait or drop off.
Cause
The step appears only when both options are allowed for the selected services.
Fix
  1. Open Scheduling > Services.
  2. Open the affected service.
  3. Confirm Waiter allowed and Drop-off allowed match the shop workflow.
  4. Save the service.
  5. Try the customer booking flow again with that service.