Twilio

Twilio is a communications platform for customer messaging. When you connect Twilio to TracsConnect, supported text workflows can send from your Twilio number or messaging service.

What Twilio powers in TracsConnect

• Customer text messages sent from TracsConnect
• A sender phone number customers can recognize
• RCS messaging with automatic SMS fallback (requires a Messaging Service SID in Twilio)
• Optional messaging service routing for shops that use Twilio’s advanced messaging setup
• A connection test that confirms the Twilio credentials work

What stays in Twilio

• Twilio phone numbers, messaging services, and sender registration
• Twilio billing, usage, and compliance settings
• Twilio key creation, rotation, and revocation
• Delivery logs and provider-side service status

Before you start

• A Twilio account with a text-capable sender
• Your Account SID
• An API Key SID and API Key Secret, or your Auth Token
• The sender phone number customers should see
• A TracsConnect dashboard account with permission to manage integrations

What you’ll do next

1. Connect Twilio to TracsConnect from the Integrations page.
2. Test the connection before sending live customer messages.
3. Review the known caveats before expanding usage.

If setup fails or messages do not send, use the troubleshooting page.