Find a conversation
The Texting page has a conversation list on the left and the open thread on the right.
Search
Section titled “Search”Type a customer name or phone number in the search box. The list narrows as you type.
Filter unread
Section titled “Filter unread”Hit the Unread filter to see only conversations waiting for a reply. Opening an unread thread marks it as read automatically.
What a conversation shows you
Section titled “What a conversation shows you”Each conversation can show the customer name, phone number, vehicle, work-order number, invoice amount, and work-order status — whatever TracsConnect has linked to that conversation at the time.
If you can’t find a conversation
Section titled “If you can’t find a conversation”- Double-check the customer’s phone number.
- Try a shorter search — just the last four digits of the number works.
- Make sure you’re looking at the right shop if your account covers more than one location.
- If no conversation exists yet, start a new one.