Update payment method

Open the Payment Methods tab on the Billing page to manage cards on file.

Add a card

Click Add Method. You’ll go through Stripe’s secure card form — enter the card number, expiration, and billing zip, and Stripe stores it. The card shows up in your list as soon as it’s saved.

Set the default

Each card has a Set Default button. The default card is the one TracsConnect charges on your next billing date. There’s always exactly one default.

Remove a card

Click Delete next to the card you want to remove. You can’t delete the default card — set a different card as the default first, then delete the old one.

Good habits

• Keep at least one valid card on file at all times.
• Update the card before it expires. Stripe will email you when a card is close to expiring, but it’s worth checking the Payment Methods tab every few months.
• If you switch banks, add the new card and set it as default before deleting the old one — that way nothing falls between the cracks.

If a card won’t save

The most common reasons are a typo in the card number, a wrong billing zip, or the bank declining the test charge Stripe uses to verify the card. If everything looks right and it still won’t save, contact your bank — or contact support and we’ll help you debug.