Which phone number sends messages
TracsConnect sends from the shop phone number assigned in your texting setup.
How the number is chosen
Section titled “How the number is chosen”If you’ve already texted this customer from your shop, TracsConnect uses the same number that conversation started with. For a brand-new conversation, it looks for the active number assigned to the selected shop. If it can’t find one, the send button stays disabled until a number is assigned.
What to check
Section titled “What to check”- Confirm the right shop is selected in the shop switcher.
- Open Settings and check the SMS or messaging settings for that shop.
- Open Setup > Connections and confirm your phone service is connected.
- Make sure each shop that texts customers has a sending number assigned.
If customers see the wrong number
Section titled “If customers see the wrong number”Check which shop was selected when the conversation started, review the phone service assignment, and confirm whether the conversation was accidentally created under a different shop.